The team Angélonia answers to all your questions...
This faq contains the set of queries issued by our customers. However, if you do not find a satisfactory answer to your request, please do not hesitate to contact usour team will be happy to respond to you in under 48 hours.
Please note that the delivery times are indicative and not contractual. All products sold on the website are in stock, except for custom orders. The order is prepared in the shortest possible time from our workshop in Provence. It takes on average 48 hours in Metropolitan France, 2 to 5 days for delivery in Europe.
We would like to draw the attention of customers and on some particularities that can cause delays lengthened : hard to reach areas, remote areas, meteorological events, periods of high traffic...
No complaints can be accepted regarding delivery times.
Deliveries are made by one of our service providers transportation, chosen for their experience and serious. In all cases, the delivery stops at the door of the building. The driver is not committed to a delivery to the inside or to the floor. It is up to you to receive this type of delivery. In the event of a fault (film torn, carton damaged), you must specify reservations explaining the fault on the right of the carrier to be able to make an application for.
In all cases, please do not hesitate to unwrap your package to the carrier. Only receptions reservations noted on the right of the carrier will be processed to customer SERVICE.
No product returns will not be accepted without a prior request, along with photographs showing the defects of the product. Whether these abnormalities are due to transport, it is imperative to have notified reservations in writing on the right of the carrier. Any request to be justified return of goods will be processed by our staff and a response will be made in under 72 hours.
A bouquet of flowers, dried lasts a very long time, several years if it is in a warm place, it is necessary to avoid the direct light of the sun will discolor the flowers.
A humid environment is to be avoided, you will be able to from time to time to pass a hair dryer cold, you could prevent dust from settling on your bouquet.
Yes, it happens that some flowers are slightly different, bigger, smaller, more blades, more dark, it is normal, it is the nature, we make sure we are as close as possible to the "spirit of the net", where a variety of flower has to miss we're putting another of the same quality , the higher price and that is as close as possible.
The boots of dried flowers in bulk from Italy, Holland for the most part.
The immortal of the Var are grown in the Var, in Provence, the lavender and lavandin are grown in the Drôme Provençale. Some of the flowers that make up our bouquets and that are rare enough, are grown on the spot where our workshops. They are grown without any pesticide.